Frequently Asked Questions

Everything you need to know about your NailSala experience.

How long does shipping take for my nail supplies?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is NailSala's return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on opened gel polishes or used tools.

Are your gel polishes HEMA-free and vegan?

Yes, NailSala is committed to safety and ethics. Most of our gel polish collections are 10-free, HEMA-free, vegan, and cruelty-free to ensure a professional result without harsh chemicals.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Do you offer professional discounts for nail technicians?

Absolutely! Certified nail technicians can apply for our Pro Program to receive exclusive discounts, bulk pricing, and early access to new collection launches.